FAQ's
How can I contact Norvello Living?
If you have any questions or need assistance, we're here to help! You can reach our customer support team anytime at contact@norvelloliving.com, and we'll do our best to respond as quickly as possible.
Can I return my order?
Yes! We offer a 30-day money-back guarantee. If you are unsatisfied with your purchase for any reason, you may request a return or refund within 30 days of receiving your order. Simply contact us at contact@norvelloliving.com with your order number and a brief description of the issue. Our support team will be happy to assist you and guide you through the process.
Do you ship worldwide?
Yes! We proudly offer worldwide shipping so customers around the globe can enjoy Norvello Living products.
Where do you ship from?
Our products are shipped directly from our fulfillment partners to ensure efficient delivery and quality service.
Can I change or cancel my order?
We strive to process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing your order. Requests made after this period may not be possible, as your order may already be in processing. If your order has already shipped, you may still be eligible for a return in accordance with our refund policy.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, as well as PayPal for secure and convenient checkout.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for your order to be prepared and shipped. Processing times may be slightly longer during holidays or periods of high demand.
How long will it take to receive my order?
Due to high demand, orders may take 2–4 weeks to arrive. We appreciate your patience and are committed to getting your order to you as quickly as possible.
What if I don't receive my order?
If your order has not arrived within 30 days after it has been shipped, please contact us at contact@norvelloliving.com. We'll gladly work with you to resolve the issue and, if applicable, provide a full refund.
Will I receive a tracking number?
Yes! Once your order has been shipped, you'll receive a tracking number so you can follow your package every step of the way.
Are your products suitable for outdoor use?
Absolutely. Many of our products, including our solar-powered lights, are designed to enhance outdoor spaces such as patios, gardens, backyards, and pool areas while creating a warm and inviting atmosphere.